All clients, stakeholders and staff who use Mununjali Housing & Development Ltd. services, collaborate with Mununjali services, deliver services on behalf of Mununjali as a paid employee or volunteer or represent or act for Mununjali in any official capacity as a company member, volunteer or are an employee of Mununjali.
Any information gained in the execution of Mununjali Housing & Development Ltd. business is owned by the organisation and is subject to Mununjali policies and procedures and its Code of Conduct.
Mununjali Housing & Development Ltd. is committed to ensuring compliance to the 13 Australian Privacy Principles.
As per the Australian Privacy Principles APP 2, clients may exercise the option of not identifying themselves or may use a pseudonym within applicable legal requirements and obligations.
Through the services it provides, Mununjali may collect the following information from clients or through referral processes depending upon what services those clients utilise, to be able to provide those services effectively.
Mununjali’s principles for ensuring confidentiality and privacy:
Aligned to the Australian Privacy Principles
APP 1 — Open and transparent management of personal information
APP 2 — Anonymity and pseudonymity
APP 3 — Collection of solicited personal information
APP 4 — Dealing with unsolicited personal information
APP 5 — Notification of the collection of personal information
APP 6 — Use or disclosure of personal information
APP 7 — Direct marketing
APP 8 — Cross-border disclosure of personal information
APP 9 — Adoption, use or disclosure of government related identifiers
APP 10 — Quality of personal information
APP 11 — Security of personal information
APP 12 — Access to personal information
APP 13 — Correction of personal information
We manage our obligations in relation to:
- confidential information about our clients
- information sharing for case management purposes by making sure that:
- providing clients with information about your confidentiality policy by
- having a framed statement regarding organisational policy in public lobby
- providing clients and service users with pamphlets identifying information collection, usage, access and storage practice including confidentiality limitations on initial service engagement
- collecting and recording information only if it is necessary for effective service provision, including assessments by
- formal qualifications held informs staff of this practice
- Ongoing staff training and supervision
- case work review by Program Coordinator
- being professional and appropriate in the language used in client records
- formal qualifications held informs staff of this practice
- Ongoing staff training and supervision
- case work review by Program Coordinator
- being unbiased and non-judgmental in comments and assessments that are recorded
- formal qualifications held informs staff of this practice
- Ongoing staff training and supervision
- case work review by Program Coordinator
- keeping client, staff and volunteer personal information secure and making sure that only those who are authorised to do so can gain access
Only relevant program staff are provided access to their direct service delivery files
- having written consent from a client prior to information sharing with other agencies
- Mununjali dispose of records safely, and utilise an external registered disposal company , when they are no longer required by our service.